Terms and Conditions
Enabling Scheme and Short Break Charges and Payments
What Our services and Activities Cost
Monday, Tuesday, Friday, Allotment, Queens Park, Music Group Sessions, Independent Living, Saturday Club and Social & Leisure Activities
Theses activities are charged in 3 hour units. A half day (3hrs) is charged at £30 and a full day (6 hrs.) will be charged at £60 These services are charged in advance on a monthly pro rata basis.
A 6 hour session per week =£60 x 50 weeks = £3,000 per annum
This is then divided by 12 to give the monthly charge; £3000 /12= £250 per month
Payments if you don’t attend
Unfortunately we will still charge you if you don’t attend, this is because you have reserved a place on these activities and even if you don’t attend we still have to meet all the costs associated with the provision and running of each group or activity . These charges can be wavered in circumstances where you are unable to attend for a length of time due to reasons beyond your control, such as ill health.
If you decide that you no longer wish to access our services then you must inform us in writing, and you will be required to give 1 months notice.
Social and Leisure Activities
Every 3 months you will receive an activity booklet which lets you know what activities we will be running. You should use the booking form provided to request the activities that you would like to do. The booklet will show the cost of each activity. Once you are booked on an activity you will be invoiced for either £30 (3hr activity) or £60 (6 hr activity) if there is a transport or ticket charge associated with the activity you should pay this to staff at the actual activity. The only exception is when there is a higher cost for items such as theatre tickets, then we will invoice in advance.
Please note that ticket, transport and activity costs can’t be paid for using your Direct Payment, they must be paid from your own funds.
We can consider more individualised or one to one services which would be set at the present Direct Payment rate of £11.95 per hour (1-1 support). This support can be on a wide range of activities externally or alongside our own. We would also work with smaller friendships groups should this be appropriate. Should you wish to explore this further then please don’t hesitate to contact us.
If you cancel
If you wish to cancel a social and leisure activity booking you should notify us as soon as possible, if we are able to reallocate your place you will be credited with the relevant activity unit (s). If we are unable to do this you will lose this activity unit.
If we cancel
Activities are based on an economic minimum number of people attending, we reserve the right to cancel any activity, and if we do you can have the payment transferred to another activity.
Short Breaks and Holidays
When you book on any of our breaks you will be invoiced for a deposit, if you are paying for the break via a Direct Payment we will enclose a Direct Payment Request Form which you must sign and return to the Local Authority Direct Payments Team. When the Local Authority receives this form they will pay the Short Break payment into your Direct Payment account. Please note that If you do not send this form back to them you will not receive the funds needed to pay for your break.
When you receive your short break payment you should return your deposit payment to us, we will hold your booking for 21 days. If we have not received your deposit within 21 days and you have not contacted us, your booking will not be held. Remember we are here to help so if you experience any problems then please get in touch.
You will be invoiced for the balance of your break 12 weeks before you travel, if you do not pay the balance of your holiday within 21 days of receiving your invoice and you have not been in contact with us we reserve the right to cancel your booking. Remember we are here to help so if you experience any problems then please get in touch.
We strongly recommend that you take out travel insurance suitable for your needs as we cannot be held responsible for any costs that you incur as a result of not doing so. The insurance should cover you if you have to cancel your break or if there is any emergencies while you are away. If you take out insurance please bring a copy of the policy on each break.
If you cancel
I you wish to cancel your booking you should contact us as soon as possible. The scale of cancellation charges is according to the number of days prior to departure that you notify us and is based on an inability to reallocate the booking to another person. If we are able to reallocate at the full cost you will able to choose a replacement holiday or be given a refund.
|Prior to departure date||Cancellation Charge|
|80 days or more||Loss of deposit|
|79 – 60 days||50% of total cost|
|59-30 days||70% of total cost|
|29- 15 days||90% of total cost|
|14 day – 0||100% of total cost|
If we cancel
Holidays and breaks are based on an economic minimum number of people attending, which is usually 6. We reserve the right to cancel any holiday but if we do you can have a refund or have the payment transferred to another holiday. We will not be liable to pay compensation if we are forced to cancel or in any way change your holiday due to unforeseen circumstances beyond our control the consequences of which could not have been avoided even with all due care. These include technical problems with transport, changes or cancellation of flights or trains, bad weather or epidemic.
If you wish to discuss anything contained within this Fact Sheet or have any questions please get in touch: Elaine Hughes (01744) 453343 or Email: email@example.com